Hi guys
My daughter has been using Scribus to make wedding invitations and has made a first draft, but when she tries to print the paper comes out with the following message printed
Unrecoverable error: rangecheck in setpagedevice Operand stack: true --nostringval-- --nostringval-- --nostringval-- --nostringval--
Any help would be much appreciated
Graeme
Do you get the same if you “print to file” and save it as a PDF ?
Do you get the same if you "print to file" and save it as a PDF ?
It works fine doing it that way, it also printed directly to the wifes ink jet printer so it looks like my printer can’t handle the paper size (110mm x 110mm), but we can get round the problem by using A4 sheets and cutting
We cant use the inkjet because the card she wants to use need laser
It’s possibly a driver problem … which Printer make/model ?
It's possibly a driver problem .. which Printer make/model ?
It’s a Samsung CLP-325W wireless printer
There are 3 different drivers offered for this printer and only one will work, the printer has worked perfectly in any other application it’s just Scribus even pre formatted templates won’t print
Graeme
It works fine doing it that way, it also printed directly to the wifes ink jet printer so it looks like my printer can't handle the paper size (110mm x 110mm), but we can get round the problem by using A4 sheets and cuttingIf you look on page 58 of the manual, it will tell you that you cannot use page that small:
Do not print on media smaller than 76mm (3.00 inches) wide or 152.4mm (6.00 inches) long.
Hi SeZo
Thanks for your input
Do not print on media smaller than 76mm (3.00 inches) wide or 152.4mm (6.00 inches) long.
I understand that but I should have mentioned that even setting it for 4 copies on A4 still gives the same results which prints fine on the Brother inkjet printer, the complication here is that we need to use the Samsung because it’s a lazer printer
Many thanks
Graeme
Have you looked at /var/log/cups/error_log?
Try printing then run:
sudo less /var/log/cups/error_log
See if that gives any more clues.
Hi SeZo
thanks again for your help
I did as you suggested, hope this makes more sense to you than it does to me 
W [26/Jan/2014:07:35:53 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:07:35:53 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:07:35:53 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:07:35:53 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:07:35:53 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:07:35:53 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:07:35:53 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:07:35:53 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:07:35:53 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:08:16:57 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:10:41:42 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [26/Jan/2014:13:18:49 +0000] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
E [26/Jan/2014:13:23:11 +0000] [Job 109] Job stopped due to filter errors; please consult the error_log file for details.
D [26/Jan/2014:13:23:11 +0000] [Job 109] The following messages were recorded from 13:23:07 to 13:23:11
D [26/Jan/2014:13:23:11 +0000] [Job 109] Adding start banner page "none".
D [26/Jan/2014:13:23:11 +0000] [Job 109] Queued on "Samsung-CLP-350" by "graeme".
D [26/Jan/2014:13:23:11 +0000] [Job 109] Auto-typing file...
D [26/Jan/2014:13:23:11 +0000] [Job 109] Request file type is application/postscript.
D [26/Jan/2014:13:23:11 +0000] [Job 109] File of type application/postscript queued by "graeme".
D [26/Jan/2014:13:23:11 +0000] [Job 109] Adding end banner page "none".
D [26/Jan/2014:13:23:11 +0000] [Job 109] time-at-processing=1390742587
D [26/Jan/2014:13:23:11 +0000] [Job 109] job-sheets=none,none
D [26/Jan/2014:13:23:11 +0000] [Job 109] argv[0]="Samsung-CLP-350"
Many thanks
Graeme
I was hoping to see a bit more detail about the actual print failure.
This line does worry me:
Job stopped due to [b]filter errors[/b]; please consult the error_log file for details.
Try to activate debug logging:
sudo cupsctl LogLevel=debug
Then try again.
Also can you set the output in Scribus to anything other than postscript and try to print that.
ok I ran the command you suggested, but I’m not sure where to find the debug log ?
I don’t see anything that allows me to change the output but I do have 3 postscript options, level 1. 2 & 3, I’ve tried each of them and it makes no difference
Graeme
ok I ran the command you suggested, but I'm not sure where to find the debug log ?
Sorry, forgot to say that it is the same error_log file as before. Only it should give more detailed output. :-[
SeZO that output’s huge, so big I can’t copy it in the terminal, is there any particular part you’re looking for or a parameter that would shorten it ?
Try to locate “Job stopped due to filter errors” line and then work your way back few lines and post (or attach) from there to the end of the log.
D [26/Jan/2014:13:38:57 +0000] [Job 112] printer-state=3(idle)
D [26/Jan/2014:13:38:57 +0000] [Job 112] printer-state-message="Waiting for printer to finish."
D [26/Jan/2014:13:38:57 +0000] [Job 112] printer-state-reasons=none
E [26/Jan/2014:13:40:16 +0000] [Job 113] Job stopped due to filter errors; please consult the error_log file for details.
D [26/Jan/2014:13:40:16 +0000] [Job 113] The following messages were recorded from 13:40:15 to 13:40:16
D [26/Jan/2014:13:40:16 +0000] [Job 113] Adding start banner page "none".
D [26/Jan/2014:13:40:16 +0000] [Job 113] Queued on "Samsung-CLP-350" by "graeme".
D [26/Jan/2014:13:40:16 +0000] [Job 113] Auto-typing file...
D [26/Jan/2014:13:40:16 +0000] [Job 113] Request file type is application/postscript.
D [26/Jan/2014:13:40:16 +0000] [Job 113] File of type application/postscript queued by "graeme".
D [26/Jan/2014:13:40:16 +0000] [Job 113] Adding end banner page "none".
D [26/Jan/2014:13:40:16 +0000] [Job 113] time-at-processing=1390743615
D [26/Jan/2014:13:40:16 +0000] [Job 113] job-sheets=none,none
D [26/Jan/2014:13:40:16 +0000] [Job 113] argv[0]="Samsung-CLP-350"
D [26/Jan/2014:13:40:16 +0000] [Job 113] argv[1]="113"
D [26/Jan/2014:13:40:16 +0000] [Job 113] argv[2]="graeme"
D [26/Jan/2014:13:40:16 +0000] [Job 113] argv[3]="tmp.ps"
D [26/Jan/2014:13:40:16 +0000] [Job 113] argv[4]="1"
D [26/Jan/2014:13:40:16 +0000] [Job 113] argv[5]="Duplex=DuplexNoTumble finishings=3 number-up=1 PageSize=Custom PrintoutMode=Draft job-uuid=urn:uuid:f50d5d00-0562-3853-62aa-d81cd22e7c30 job-origin
ating-host-name=localhost time-at-creation=1390743615 time-at-processing=1390743615"
D [26/Jan/2014:13:40:16 +0000] [Job 113] argv[6]="/var/spool/cups/d00113-001"
D [26/Jan/2014:13:40:16 +0000] [Job 113] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [26/Jan/2014:13:40:16 +0000] [Job 113] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [26/Jan/2014:13:40:16 +0000] [Job 113] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"
That’s as much as I can copy the output seems so large it won’t scroll but I’ll keep trying
Graeme
:
OK try to limit the output to one job (say 113):
sudo cat /var/log/cups/error_log | grep "Job 113"
that’s not nearly so big but it’s still quite large so I’ve sent it to pastebin
Graeme
What’s the printer model again ?
and where did you get the drivers ?
What's the printer model again ?
It’s a Samsung CLP-325W wireless printer
and where did you get the drivers ?
I installed the driver from the printer config tool, there was a choice of 3 drivers but only one would work
Graeme