If you go through my history of posts for Virgin, or even use the search bar, you’ll find that I was once an ex-100MB Virgin Media customer. I loved that connection like a fatboy loves cake. But the not so “super” “Superhub” is one of the worst routers I ever had to deal with.
Before the R30 firmware upgrade, people used to be able to SSH into the router and actually manually turn on modem-mode. Virgin soon caught on to this trend and that’s were the R30 firmware upgrade came from. They locked down the availability of SSH’ing on port 21 for the router.
What people found was extraordinary though. Virgin has excluded so many rich features from the routers GUI, and it goes to show just how much control they want over their customers. Once you’ve signed that contract, your just another customer. Not the target-demographic. Customer support is shoddy, any engineer you call will go down as a charge on your bill, even if you’ve requested / begged for them not to send one out, they still do.
I truely loved my connection, but it was far too expensive, and I wasn’t putting up with the sh*t bin router.
Their implementation of “modem mode” was rather shoddy as well, nothing compared to the full on, proper, modem mode you used to be able turn on manually through SSH. The old way solved the routers problems, and people stop complaining for a while, well that was until they found out, the Superhub has a script in it, which gathers a log of your activity every 4 hours or so, and then sends it back to VM. It checks sites, ports, servers, everything. It’s all detailed in that little (spot the sarcasm) log.
So what do you end up with? Well, a breech of privacy, a sh&$!y router, but a connection you love but is just over-priced. Oh and once you leave / terminate your contract, about a year later they come to collect their equipment.
Just another co-operate company hungry for money. Now who would’ve figured. :
I’m now with Sky and even though I don’t have the speeds, the router is decent and I don’t have any problems with it. I used to have a lot of problems with Sky before at my old house, which is why Virgin was the first choice when I moved, but since then I’ve been with Sky for now just over 6 months, which is the last month I get my internet for free.
But the good thing is, the router isn’t as problemic. Locked down a lot more than the Superhub, granted, but I don’t have problems with it. It does it’s job, and it does it well. Just a shame BT routed my telephone line a stupid way, otherwise I’d be getting somewhere in the region of 8-10mbps. I’m only getting 1.7mbps atm, but my connection is solid as a rock and very consistent.